Package travel information

When these conditions apply

This page contains the pre-contractual information required by Royal Legislative Decree 1/2007 of 16 November (General Law for the Protection of Consumers and Users), Book IV on package travel, as amended by Royal Decree-Law 23/2018 transposing Directive (EU) 2015/2302.

A pack that combines participation in the Event with accommodation (and, where included, meals or transfers) for the same trip is a package travel (viaje combinado). The basic registration without accommodation is a sports-event service governed only by the Terms of participation. Extras purchased separately after the trip has started are not part of the package.

Organiser

• Organiser and retailer: Valua Travel [TO COMPLETE: legal name], NIF [TO COMPLETE: NIF], [TO COMPLETE: registered address].
• Travel agency licence: [TO COMPLETE: travel agency licence no.].
• Contact: info@transpyr.com · [TO COMPLETE: phone].

Main characteristics of the package

The characteristics of each pack — dates, number of nights, hotel category and location, meals included, transfers and event services — are those described on the Site at the time of purchase and reproduced in your order confirmation, which forms part of the contract. The Event is a demanding mountain cycling ride; the packs are suitable only for participants who meet the eligibility requirements of the Terms of participation.

Accommodation is generally in shared twin rooms unless a single-room extra is purchased. The Organiser confirms the exact hotel list in the road book before the Event; hotels may be replaced by others of equivalent category.

Minimum number of participants: [TO REVIEW: state the minimum and the deadline for cancelling if it is not reached — at least 20 days before departure for trips longer than 6 days, per Art. 160.3].

Price and payment

The total price shown at checkout includes all the services described, VAT and any tourist taxes the Organiser must collect [TO REVIEW: whether local tourist taxes are paid directly at the hotel]. It is paid in full by card at the time of booking.

After the contract is concluded, the price may only be increased as a direct consequence of changes in fuel costs, taxes or exchange rates, and never in the 20 days before departure; if the increase exceeds 8% you may terminate the contract without penalty (Art. 158).

Insolvency protection

As required by Art. 164, the Organiser holds a guarantee that will refund the payments you have made and, where transport is included, ensure your repatriation if the Organiser becomes insolvent. [TO REVIEW: name of the guarantor or insurer, policy number, guaranteed amount and contact for claims, as required by the standard information form.]

Your rights before departure

• Transfer of the contract (Art. 155): you may transfer your pack to another person who satisfies the conditions by notifying the Organiser at least 7 days before departure. You and the transferee are jointly liable for any outstanding balance and for the reasonable costs of the transfer, which the Organiser will justify.
• Changes by the Organiser (Art. 159): if a main characteristic is significantly altered, you will be informed and may accept the change or terminate the contract with a full refund within the period stated in the notice.
• Termination by the traveller (Art. 160): you may terminate at any time before departure by paying the standardised penalty set out in the cancellation scheme of the Terms of participation [TO REVIEW: the tiered scheme must be reasonable and justifiable]. You may terminate without penalty if unavoidable and extraordinary circumstances at the destination significantly affect the performance of the package.
• Termination by the Organiser: if the minimum number of participants is not reached, or because of unavoidable and extraordinary circumstances, the Organiser may terminate with a full refund and no additional compensation.

Organiser's liability

The Organiser is responsible for the proper performance of all travel services included in the package, whether performed by the Organiser or by other providers (Art. 161). If a service is not performed as agreed, you must inform us without undue delay; we will remedy the lack of conformity within a reasonable period or offer suitable alternative arrangements, and you may be entitled to a price reduction or compensation.

Compensation may be limited to three times the total price of the package, except for personal injury or damage caused intentionally or negligently. The Organiser also provides appropriate assistance to travellers in difficulty (Art. 163).

Complaints

Complaints may be addressed to info@transpyr.com or by post to the Organiser's address. Official complaint forms (hojas de reclamaciones) are available on request as required by regional consumer legislation [TO REVIEW: applicable region]. You may also use the consumer arbitration system (Juntas Arbitrales de Consumo) or bring an action before the courts; consumer protection rules allow you to sue before the courts of your own domicile.

Standard information form (Annex II, Part A, RDL 1/2007)

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and RDL 1/2007. You therefore benefit from all EU rights applying to packages. Valua Travel [TO COMPLETE: legal name] is fully responsible for the proper performance of the package as a whole and has protection in place to refund your payments and, where transport is included, to ensure your repatriation in the event that it becomes insolvent. Key rights under the Directive:

• Travellers receive all essential information about the package before concluding the contract.
• There is always at least one trader liable for the proper performance of all travel services included in the contract.
• Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price may only be increased if specific costs rise and if expressly provided for in the contract, and in any event no later than 20 days before the start; if the increase exceeds 8%, the traveller may terminate. Travellers have the right to a price reduction if the corresponding costs decrease.
• Travellers may terminate without paying any termination fee and receive a full refund if any essential element of the package other than the price is changed significantly, or if the organiser cancels the package before it starts.
• Travellers may terminate without a fee before the start in the event of exceptional circumstances (for example serious security problems at the destination) which are likely to affect the package.
• Travellers may terminate at any time before the start against payment of an appropriate and justifiable termination fee.
• If, after the start, significant elements of the package cannot be provided as agreed, suitable alternative arrangements must be offered at no extra cost. Travellers may terminate without a fee where services are not performed in accordance with the contract, this substantially affects the package and the organiser fails to remedy the problem.
• Travellers are entitled to a price reduction and/or compensation where services are not performed or are improperly performed.
• The organiser must provide assistance if the traveller is in difficulty.
• If the organiser becomes insolvent, payments will be refunded; if transport is included, repatriation is secured. Guarantee provided by: [TO REVIEW: guarantor or insurer and contact].
• Directive (EU) 2015/2302 as transposed into Spanish law: RDL 1/2007, Libro IV (www.boe.es).